For a short period of time, we are only able to carry out critical repairs in your home.  This is based largely on our current approach to emergency repairs.  We have made this decision because it’s vital that we do everything we can to prevent the spread of coronavirus (COVID-19) whilst at the same time we look after vulnerable people, protect staff from harm and maintain, as far as possible, essential services.

Critical Responsive Repairs will be carried out where:

• There is a serious risk to health and safety;
• There a serious risk to the structure of the property;
• The property is not secure.

Examples include:

• Broken window or door and the property is not secure;
• No electricity, heating or hot water;
• No washing facilities;
• Blocked toilet;
• Smoke alarm repairs;
• Uncontainable leaks.

When you report a critical repair, we’ll let you know how long it will take us to come to your home, which is usually in four hours.  Your home will be made safe and if more critical work is needed, we will make another appointment with you.  Any further work that is not critical will not be done until normal service resumes.

Operatives have been trained to keep you and themselves safe during the work and will follow robust protocols when in your home, including always keeping two-metres distant from you.  Please make sure you also respect the two-metre rule and move to a different room if you can.

To allow us to prioritise those repairs that are most urgent and to support our vulnerable tenants, for now can you please not request any non-urgent or routine repairs at this time.  If your repair is not urgent, it will not be logged and you will be asked to call back once the normal service resumes.

To report an emergency repair please call

0131 200 2345

Thank you for your support.